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AI/ML
SaaS provider deploys agentic support workflows
32% ticket deflection4.7 CSAT maintained
Client overview
A B2B software company faced rising support volume with flat headcount.
The challenge
Tier-1 tickets consumed engineering escalation time.
Our solution
Agentic workflows resolved routine issues and enriched escalations with context.
Results
Deflection rose while customer satisfaction held steady.
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