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GenAI

Insurer automates claims triage with governed GenAI

45% faster triage99% policy compliance
Insurer automates claims triage with governed GenAI

Client overview

A property insurer processed thousands of unstructured claim documents daily.

The challenge

Manual document review created backlogs and inconsistent decisions.

Our solution

SWASE RAPID deployed a retrieval-grounded assistant with human-in-the-loop review.

Results

Triage time nearly halved with full auditability on every AI-assisted decision.

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